Refund & Cancellation Policy

Last updated: June 13, 2026

Key Refund Terms

•The $29 service fee is non-refundable once processing begins.
•Government fees are non-refundable once submitted to authorities.
•Rush, Priority, and Express applications cannot be cancelled once processing starts.
•Service fee is refunded if rejection is due to a processing error on our part.

Cancellation Before Processing

If you wish to cancel your application before we have submitted it to the relevant government authority, the following applies:

•The $29 service fee is non-refundable, as it covers initial document review and verification work already performed.
•The government fee will be refunded in full if it has not yet been submitted to the government authority.

To cancel, email support@haavisa.com with your transaction ID as soon as possible.

Rush, Priority & Express Applications

Applications submitted under Priority (2-3 days), Express (1 day), or Premium (same day) service tiers are not eligible for cancellation. Processing for these tiers begins immediately upon payment, and resources are allocated to expedite your application.

After Submission to Government

Once your application has been submitted to the relevant government authority, no refund is available. Government fees are non-refundable once submitted, and our service fee covers the completed submission work.

Visa Rejection

If your visa application is rejected by the government authority:

Service Fee:Refunded only if the rejection is due to a processing error on our part(e.g., incorrect data entry, missed document requirements). If the rejection is due to the applicant's eligibility, inaccurate information provided, or government discretion, the service fee is non-refundable.

Government Fee:Never refunded. Government fees are set and retained by the issuing authority, regardless of the application outcome.

Duplicate Applications

If you have submitted a visa application for the same destination through another channel (directly with the government, another agency, or any other service), Haavisa will not issue a refund. We actively prevent duplicate applications within our system, but cannot verify external submissions.

How to Request a Refund

To request a refund, send an email to support@haavisa.com with the following information:

•Your transaction ID (e.g., TXN-A1B2C3D4)
•Your full name as it appears on the application
•A clear reason for the refund request

Note: Our team will review your request and respond within 2 business days.

Refund Processing Time

Approved refunds are processed within 5-7 business days. The refund will be issued to the original payment method. Please note that your bank or payment provider may take additional time to reflect the refund in your account.

Dispute Policy

If you have a concern about a charge, please contact us first before initiating a chargeback with your bank or credit card company. Chargebacks initiated without prior communication with our support team may delay resolution and can result in account suspension.

We are committed to resolving disputes fairly and promptly. In most cases, we can address your concern directly without the need for a formal chargeback process.

Need Help With a Refund?

Our support team is ready to assist you with refund requests, cancellation inquiries, or any payment concerns.

Email: support@haavisa.com