How Haavisa uses artificial intelligence and automated systems in document validation, application review, and customer support.
1. How we use AI
Haavisa uses automated systems to assist with:
- Document validation: checking passport scans for machine-readable zone (MRZ) validity, verifying photo specifications (size, background, composition), and detecting expired documents.
- Application completeness: flagging missing or inconsistent fields before human review.
- Information extraction: reading structured data from uploaded documents (passport number, expiry date, nationality) to reduce manual entry errors.
These systems are assistive - they flag issues for review. They do not make final decisions on your application.
2. Human review
Every application is reviewed by a human team member before any action is taken. No application is submitted to a government authority based solely on an automated decision, and a person signs off on the documents that go with it.
3. What the automated checks do, and what they do not
Automated checks flag what they can verify - readable passport data, whether a single face can be detected in a photo and whether the upload is large enough to be used, completeness - and every application is reviewed by a person before it is submitted. They do not certify that a photograph meets a government's requirements: properties such as head size, tilt, eye line, shadows and background are not measured automatically. Where an automated check cannot confirm something, it is passed to that review rather than treated as a pass.
4. Privacy safeguards
- Document data sent to AI validation systems is transmitted over encrypted channels and is not used to train or improve third-party AI models.
- Passport and photo files uploaded for validation are held in private storage with time-limited access links, and the copies used for automated checks are removed once the check has run.
- We do not share your documents or personal data with external AI service providers for purposes other than the specific validation task.
5. Transparency
If your application is flagged by an automated system for an issue (e.g., an unreadable passport scan), we tell you what was detected and what needs to be corrected. You can ask us at any time whether a particular decision about your application involved automated processing by contacting support@haavisa.com.
6. Changes to this policy
As our use of AI evolves, we will update this policy and note the changes here. If a change materially affects how your data is processed, we will notify you by email before the change takes effect.
